FAQs – Frequently Asked Questions
Does the price include groceries?
The cost of the chef does not include groceries. However, it does encompass access to thousands of recipes, nutrition tracking, meal prep, cooking, and clean-up.
Can I choose my chef?
We carefully review your preferences and match you with the most suitable chef. If you are dissatisfied with the match, you can request a change.
What equipment do I need to provide?
Our chefs can adapt to the equipment available in your home. While we recommend having basic kitchen essentials such as pots, pans, and baking dishes, our chefs will work with what you have.
Can I pick my own meals?
Yes! You have the option to select from our extensive recipe catalogue. Additionally, you can upload your own recipes or request the chef to prepare meals using ingredients you already have. If you are looking for a more hands-off approach, take advantage of our "pick for me" feature which generates personalized meal plans based on your preferences.
What happens once I book?
Upon booking, you can add recipes you like to your weekly menu, view shopping lists and get groceries before chefs arrival. Details of your assigned chef will be provided 48 hours before your scheduled prep date.
Do I have to be home when the chef arrives?
We recommend being home for the chef's first visit to provide a brief tour of your kitchen. If you cannot be present, please leave instructions on accessing your home and any relevant information for the chef.
Can I skip a week?
Yes! You have the flexibility to pause or skip a week at any time. Simply make changes to your meal plan under the "modify plan" section.
Do you have a referral program?
Yes! Share your unique code and receive $10 for you and $25 for a friend!
Can I gift a chef?
Yes! We offer gift cards in any denomination. You can purchase them directly on our website under the gift card tab.
Can I pause or cancel my service?
Yes, we require 48 hours notice to pause or cancel any service without charge. If you pause/cancel between 24-48 hours, 50% of your service fee is refundable that can be used towards a future service. If you pause/cancel with 24 hours or less notice full service fee plus any charges incurred by the chef and travel at the company's discretion.
Can I reschedule my service?
Yes, if due to a medical emergency you would like to reschedule, please reach out to [email protected] immediately. We will reschedule your service as per the chef’s convenience and availability within six days of your original service date. The reschedule would be on company discretion and you may be held responsible for the full service fee.
Can my chef bring groceries?
Easy Platter chefs do not shop for groceries. If you have purchased the "Grocery Pick Add-on", you can check-off the items you have at home, and we would deliver what you need through one of our delivery partners before the chefs arrival. The groceries are invoiced to your card on file after the meal prep.
Can I request my chef to cook with ingredients I have at home?
Your chef is estimated to cook for approximately 2-2.5 hours. You can ask your chef to get creative and prepare your meals with the ingredients you have in your kitchen. In a scenario, if it takes longer you would be charged an overtime fee of $49.99/hr.
Does the chef serve the food or plate my meals?
No, your chef does not serve the meals or plate the meals. After the food is cooked/prepped, your chef would store tho meals in containers/tupperware provided by you.